Privacy Policy
Last Updated: January 2025
At VoiceCosmos², we take your privacy seriously. This policy explains how we collect, use, and protect your information when you use our AI voice assistant platform.
1. Information We Collect
Account Information
- •Name and contact details
- •Company information
- •Billing information
- •Account preferences
Voice Data
- •Voice recordings
- •Transcriptions
- •Call metadata
- •Conversation analytics
Usage Data
- •Feature usage patterns
- •Performance metrics
- •Error logs
- •System interactions
Integration Data
- •Connected service data
- •API usage
- •Third-party identifiers
- •Sync preferences
2. How We Use Your Information
We use the information we collect to:
- Provide and improve our AI voice assistant services
- Process voice conversations and provide accurate responses
- Ensure security and prevent fraud
- Comply with legal obligations
- Send service updates and important notifications
3. Data Sharing and Disclosure
We do not sell your personal data. We may share your information only in these circumstances:
Service Providers
With trusted third parties who help us operate our services (e.g., cloud hosting, payment processing)
Legal Requirements
When required by law or to respond to legal process
Business Transfers
In connection with a merger, acquisition, or sale of assets
With Your Consent
When you explicitly agree to share your information
4. Data Security
We implement industry-leading security measures to protect your data:
- • End-to-end encryption for all voice data
- • ISO 27001 certified data centers
- • Regular security audits and penetration testing
- • Strict access controls and authentication
- • Continuous monitoring for threats
5. Data Retention
We retain your data only as long as necessary to provide our services and comply with legal obligations:
- Active Account Data: Retained while your account is active
- Voice Recordings: Automatically deleted after 90 days unless you specify otherwise
- Analytics Data: Anonymized after 12 months
- Billing Records: Retained for 7 years as required by law
6. Your Privacy Rights
Right to Access
Request a copy of your personal data
Right to Rectification
Correct inaccurate personal data
Right to Erasure
Request deletion of your data
Right to Portability
Receive your data in a portable format
To exercise any of these rights, contact us at privacy@voicecosmos.com
7. International Data Transfers
As a global service, we may transfer your data internationally. We ensure appropriate safeguards are in place:
- • EU Standard Contractual Clauses for transfers outside the EEA
- • Privacy Shield certification (where applicable)
- • Adequacy decisions by relevant authorities
8. Children's Privacy
VoiceCosmos² is not intended for use by children under 16. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately at privacy@voicecosmos.com.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy on this page and updating the "Last Updated" date. For significant changes, we will provide additional notice through email or in-app notifications.
Contact Us
If you have questions about this Privacy Policy or our data practices, please contact:
Data Protection Officer
number7even UG (haftungsbeschränkt)
Email: privacy@voicecosmos.com
Phone: +49 172 893 723 30
Address: Eisolzriederstrasse 12, 80999 Munich, Germany
For EU residents: You may also contact your local data protection authority with complaints or questions.